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i must get into my bank of america on line banking using & you are blocking it

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bold text i must get into my online bank account with bank of america using my sonce you are blocking it. & i cannot change it

'''bold text''' i must get into my online bank account with bank of america using my sonce you are blocking it. & i cannot change it

All Replies (3)

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I cannot get into my online banking with bank of america I must use [email]

Modified by Andrew

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Did you use any other Browser to login to the BOA to verify this isn't your login issue with them?

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Hi Arline, could you describe in more detail what the blocking looks like? For example:

(1) Secure connection error. What is the wording of the error page? If there is an Advanced button, click the button to obtain more detailed information including a SEC_ERROR code.

(2) Access denied error. The "Access Denied" message with a Reference # is characteristic of a perimeter security system/Web Application Firewall designed to prevent bot and other suspicious connections to the website. I'll list some possible issues to consider below the line.

(3) Can't sign in. Firefox recently rolled out "Total Cookie Protection" to more users. This limits how sites can use "third party" or "cross-site" cookies, meaning cookies from different websites than the one you see in the address bar. Some sites pass you back and forth between different servers during login because they have their services spread out over a number of different servers. Does it look like B of A is one of those sites?

You can make exceptions to this feature when needed (for each server that you visit as part of the process of using this company's services). More info in the following articles:

Any improvement?

Access Denied - Things to Try

(A) If you are using a VPN when accessing B of A, try without the VPN.

When you are using a VPN, your IP address is from a remote system used by many strangers. So if that IP address is temporarily banned due to someone else's activity, that also will affect you. If you need the VPN, try selecting a different server or exit node in your VPN software.

(B) If you have customized any privacy preferences that affect browser requests -- for example, modifying your "user agent" or referring site header -- you may need to undo those changes

Also, some add-ons may modify headers in a way that looks suspicious to these systems. We can't really tell how your browser identified itself to the problem site based on how it identified itself to this site, because add-ons are restricted in how they interact with this site. Can you think of any add-ons you use that might make privacy-related tweaks to your requests?

(C) If you have Firefox set not to accept ANY cookies, that would be a problem for any bank site

(D) Maybe your requests are modified by an intermediary (such as a proxy server, your security software, or an interloper)

Although most people are not intentionally using a proxy server, Firefox may discover one set up in your system settings. Sometimes forcing Firefox to ignore those settings helps with weird connection issues. Here's how:

Open the Settings page using either:

  • "3-bar" menu button > Settings
  • (menu bar) Tools > Settings
  • type or paste about:preferences into the address bar and press Enter/Return to load it

In the very tiny search box at the top of the page, type proxy and Firefox should filter to the "Network Settings" section of the page.

Click the Settings button, change the top setting to "No Proxy" and then click the OK button at the bottom of the dialog to save your change.

Any difference?