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unable to open websites

  • 1 reply
  • 0 have this problem
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  • Last reply by cor-el

margaretmaewilliams
margaretmaewilliams
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when I open Mozilla all of my bookmarks appear, but with a globe in front not the website icon and I am unable to open anything.

I have uninstalled and reinstalled numerous times to no avail.

when I open Mozilla all of my bookmarks appear, but with a globe in front not the website icon and I am unable to open anything. I have uninstalled and reinstalled numerous times to no avail.

All Replies (1)

cor-el
cor-el
  • Moderator
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Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.