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Account banned by policy

  • 2 replies
  • 1 has this problem
  • 51 views
  • Last reply by j.joosten1
  • Solved

j.joosten1
j.joosten1

Although I van access my accounts on hostingsite 'one.com' via Firefox, in Thunderbird I get the message that my account is banned by policy. I am then asked to fill in my password for that account but when I do so it says it is not valed (while I can access that account with the same password via Firefox!). What is the case. My other accounts on Thunderbird do not have this problem.

Although I van access my accounts on hostingsite 'one.com' via Firefox, in Thunderbird I get the message that my account is banned by policy. I am then asked to fill in my password for that account but when I do so it says it is not valed (while I can access that account with the same password via Firefox!). What is the case. My other accounts on Thunderbird do not have this problem.

Chosen solution

It appears that Mozilla VPN caused the problem. I changed the VPN-location from Amsterdam to Oslo and now everything functions as it should do.

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All Replies (2)

david
david
  • Top 10 Contributor

Was there an explicit message you received? Sharing the full content of the error message may allow someone here to provide suggestions. Thank you.

j.joosten1
j.joosten1 Question owner

Chosen Solution

It appears that Mozilla VPN caused the problem. I changed the VPN-location from Amsterdam to Oslo and now everything functions as it should do.