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Firefox is slow and i get a lot of crasshreports

  • 3 replies
  • 0 have this problem
  • 7 views
  • Last reply by cor-el
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SuMo Bot
SuMo Bot

Firefox is slow and crasches several times a day. It does not help to restart computer and it does not help to uninstall firefox and make a new installation. When newstarted activity manager shows Firefox(8) this number increases with time. there also seems to be some gpu activity wich cannot be seen if I use chrome instead.

Best regards

Sven Erik Elfgren

gfaran27@gmail.com

Firefox is slow and crasches several times a day. It does not help to restart computer and it does not help to uninstall firefox and make a new installation. When newstarted activity manager shows Firefox(8) this number increases with time. there also seems to be some gpu activity wich cannot be seen if I use chrome instead. Best regards Sven Erik Elfgren gfaran27@gmail.com

All Replies (4)

TyDraniu
TyDraniu
  • Top 10 Contributor

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

SuMo Bot
SuMo Bot Question owner

bp-218e14f6-6aba-4c5b-aa79-6e8340230228 2023-02-28 10:43 Visa bp-e8192986-c847-4100-ae82-4f79c0230228 2023-02-28 10:42 Visa bp-52261cf5-4c84-4e49-b326-c8aea0230227 2023-02-27 21:26 Visa bp-fdc2e06b-7cc9-4fed-879c-a213f0230119 2023-01-19 15:14 Visa bp-44c60386-3a43-4e8e-9714-93bff0220929 2022-09-29 11:08 Visa bp-21158820-9f79-4581-b6bb-c3eee0220927 2022-09-27 08:44 Visa bp-3eb632ae-f97d-4a58-999b-82f500220926 2022-09-26 18:00

cor-el
cor-el
  • Moderator
  • Top 10 Contributor

The crashes are about a shutdown hang and a crash is forced. 

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step AppShutdownConfirmed. Something is blocking the main-thread.

Is also shows that this is about the backgroundupdate task. 

BackgroundTaskName : backgroundupdate
ReleaseChannel : release
SafeMode : 0
ShutdownProgress : quit-application
SubmittedFrom : Client

You can check this thread about a similar shutdown hang.

Modified by cor-el

SuMo Bot
SuMo Bot Question owner

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