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Can't find old Thunderbird profile, before crash to reinstall into new Thunderbird

  • 12 replies
  • 1 has this problem
  • 52 views
  • Last reply by david

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My computer completely crashed on 2/1, which Microsoft tech support had me reinstall Windows. I have reinstalled Thunderbird, since I use it for my personal email. When I opened Thunderbird, I didn't get an option to reimport my old profile. I think I found my old profile, since it's dated from yesterday. I have attached a screen shot of the location.

I noticed that OneDrive has reconfigured my settings, so the drives are a little different than they were before. how do I save the old profile in Thunderbird to use that profile, since the new Thunderbird has already created a new profile?

Thanks in advance.

My computer completely crashed on 2/1, which Microsoft tech support had me reinstall Windows. I have reinstalled Thunderbird, since I use it for my personal email. When I opened Thunderbird, I didn't get an option to reimport my old profile. I think I found my old profile, since it's dated from yesterday. I have attached a screen shot of the location. I noticed that OneDrive has reconfigured my settings, so the drives are a little different than they were before. how do I save the old profile in Thunderbird to use that profile, since the new Thunderbird has already created a new profile? Thanks in advance.
Attached screenshots

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Update: after highlighting account, rightclick to see menu options.

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All Replies (12)

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If the old profile is intact, you can import it with tools>import>import from another installation and then select that profile folder.

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I'm not technical... where do I go on my pc computer to type in your suggested resolution? Do I go to Start where the windows icon is and type it in the search field?

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- start thunderbird - click tools>import>import from another installation - select the folder you identified in the screenshot.

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Thanks, I was able to do it, but found an old file from 4/22, so missing emails between 4/30/22 - 2/1/23. Do you know how I would have found more recent files, before the Windows crash yesterday? Is there another folder that I can try to find a more recent backup of my previous Thunderbird to look?

Lastly, when the new Thunderbird was set-up as an imap account, which I would prefer not to use, since I used Pop3 before. Now, I have two different profiles. How do I merge the two? Or, should I get rid of the imap account? if yes, how do I safely do it without screwing up and keeping the Pop account? I have attached a screen shot.

The 2nd a_hart@earthlink.net was my original, it's missing emails from 4/22.

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All the message files would be in the profile, so I'm puzzled that the one you imported was not newer than 4/22. Unless changed by you all profiles on old computer would have been in c:\users\<yourID>\appdata\roaming\thunderbird\profiles. However, for most people there is just one that is used. Any others are usually empty or consciously abandoned. If you don't like imap, remove that account and create a POP one. In creating POP account, do NOT enter password. That ensures you don't immediately start downloading. Then, exit TB, and in Windows Explorer, copy the mail folders - Mail\account\folders from old PC to the Mail\account\ on new PC so that you will have the POP folders intact when you do enter password to resume downloading.

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I guess when the Windows reinstall changed the name of my folders, which is now from the OneDrive, rather than from C:, then opening the new Thunderbird, it defaulted to the drive and so only the past 24 hours I have emails from the imap. I had done a backup that was saved on a local drive from 4/22, so I used that to open a different profile for the Pop3. I can't even find the Thunderbird from the original folder, before the crash.

Since I already have the 2nd account, which is a Pop account in there, can't I just delete the first profile with the imap, and let the Pop account take over as primary?

Modified by a_hart

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How do I remove the imap account? I don't see anywhere to just delete account?

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highlight account in left pane, click 'settings'. then scroll down slightly to 'Account Actions' and click it and the option to 'remove account' will appear.

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I don't have that "Account Actions" option. I'm on the Settings page, and in General, when I scroll...I see Thunderbird Start Page, Default Search Engine, Language, Incoming Mails, File Attachments, Tags, Reading & Display, Updates, Network & Disk Space...and that's it...am I missing it? Or am, I on the wrong page of the Settings, since in the left column, it's General, Composition, Privacy & Security, Chat, Calendar

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Here's a screenshot to show you the desktop of the Settings in the

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My request was to highlight the account in left pane and select settings. That takes you to a screen for the account. You appeared to have either selected tools>settings>general or settings>general.

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Chosen Solution

Update: after highlighting account, rightclick to see menu options.