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preferences

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  • Last reply by cor-el

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I'm trying to clear my cache for Firefox, as my gmail is currently not fully loading content. I'm following the prompts in the Firefox menu, and it's telling me that I should click Firefox in the top bar and select Preferences, but Preferences is not one of the choices in the drop-down box, so I can't get to Clear Cache.

I'm trying to clear my cache for Firefox, as my gmail is currently not fully loading content. I'm following the prompts in the Firefox menu, and it's telling me that I should click Firefox in the top bar and select Preferences, but Preferences is not one of the choices in the drop-down box, so I can't get to Clear Cache.

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In current releases you need to look for Settings.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window