Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Accessing online banking applications when using a VPN after the recent FirxFire update.

  • 1 reply
  • 0 have this problem
  • 13 views
  • Last reply by Dropa

more options

On accessing online banking application using a VPN I get and error after the recent update.

Message: You don't have permission to access "http://q2pm20.billdomain.com/L8U-S7C/RemoteAccess" on this server.

Reference #18.1d64cd17.1671577892.28c0d74d

When I turn off the VPN (Hotspot Shield) I have no problem accessing the BillPayer application on the Amplify Online Banking App. This has occurred after the Foxfire update.

On accessing online banking application using a VPN I get and error after the recent update. Message: You don't have permission to access "http://q2pm20.billdomain.com/L8U-S7C/RemoteAccess" on this server. Reference #18.1d64cd17.1671577892.28c0d74d When I turn off the VPN (Hotspot Shield) I have no problem accessing the BillPayer application on the Amplify Online Banking App. This has occurred after the Foxfire update.

All Replies (1)

more options

This may be that the bank can't verify where the connection is coming from. That fact that turned off it works without issues isn't a Firefox issue but VPN issue.