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Firefox won't work, no matter what I do.

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  • Last reply by cor-el

Linnes firefox konto
Linnes firefox konto
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In short, firefox is just a grey window, with the controls on the top.. It won't load any pages, nor open settings or open anything from the menu at the top..

I have tried everything, deleting and reinstalling, resetting, well, all the help I could find here I tried.. ..Still it wont work..

I run Windows 10 on a HP envy..

Thanks in advance..

DjLinnemann..

In short, firefox is just a grey window, with the controls on the top.. It won't load any pages, nor open settings or open anything from the menu at the top.. I have tried everything, deleting and reinstalling, resetting, well, all the help I could find here I tried.. ..Still it wont work.. I run Windows 10 on a HP envy.. Thanks in advance.. DjLinnemann..
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cor-el
cor-el
  • Moderator
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Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.