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Thunderbird is crashing

Thunderbird Troubleshooting
Wayne Mery replied
ann18
ann18

Hi, Thunderbird is shutting down. Window asks for report (screenshot below) --- We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report" I have submitted several crash reports but window keeps appearing and I cannot open Thunderbird. Thanks! Ann

Hi, Thunderbird is shutting down. Window asks for report (screenshot below) --- ''We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report" I have submitted several crash reports but window keeps appearing and I cannot open Thunderbird. Thanks! Ann
Attached screenshots

Modified by Wayne Mery

All Replies (8)

ann18
ann18 Question owner

Hi, I just realized that perhaps the issue is that I just downloaded new iOS on my MacBook Air (2020) - Ventura 13.0. Ann

Wayne Mery
Wayne Mery
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Your crashing has stopped?

ann18
ann18 Question owner

Hi Wayne, Not yet. I have not found resolution. Ann

Wayne Mery
Wayne Mery
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Please copy your crash IDs as text and post them here. See them at Help > Troublehshooting info.

ann18
ann18 Question owner

Hi Wayne, Will do this week. I’m away and don’t have access right now. Thanks! Happy New Year. Ann

ann18
ann18 Question owner

Hi Wayne, I pasted in but it said too many characters and would not send. I tried to attach a doc with text but it only took links. Is there another way to get it to you? Am I doing something wrong? Thanks. Ann

ann18
ann18 Question owner

Hi Wayne, I got the crash text but when I pasted it in I got error message saying too many characters., I tried to put in word doc but could not find way to attach - only found options to attach links and images. How can I get this to you? Thanks.' Ann

Wayne Mery
Wayne Mery
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ann18,

If you still crash, please post a new support topic using https://support.mozilla.org/en-US/questions/new/thunderbird

Thanks