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sync wont work

  • 2 replies
  • 0 have this problem
  • 3 views
  • Last reply by cor-el

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HD crashed, had to rebuild. Installed Firefox, logged in, everything was great. Not the first time I have synced my account, its always worked before.

Initially, the sync worked but then I made a ADUC group membership change on my account. Someone had added domain-guest membership to my account which was deleting my windows profile every time i logged off. I removed the domain-guest membership and now my windows profile is saved but my firefox sync refuses to work. It completes but none of my information is there. I've been working on this for 6 hours, trying to load a backup to my profile, nothing works. What a nightmare.

I've pasted a copy of my old profile i had before my HD crashed. I pasted it into the profile location on the rebuild but firefox -profilemanager does NOT list the profiles i pasted into the folder, i have no idea why. They ARE there but it will not list them so i can't select them.

Ideas?

HD crashed, had to rebuild. Installed Firefox, logged in, everything was great. Not the first time I have synced my account, its always worked before. Initially, the sync worked but then I made a ADUC group membership change on my account. Someone had added domain-guest membership to my account which was deleting my windows profile every time i logged off. I removed the domain-guest membership and now my windows profile is saved but my firefox sync refuses to work. It completes but none of my information is there. I've been working on this for 6 hours, trying to load a backup to my profile, nothing works. What a nightmare. I've pasted a copy of my old profile i had before my HD crashed. I pasted it into the profile location on the rebuild but firefox -profilemanager does NOT list the profiles i pasted into the folder, i have no idea why. They ARE there but it will not list them so i can't select them. Ideas?

All Replies (2)

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Sync doesn't work if you had to rebuild your system. Sync isn't a backup anything that was on that system that was original is no longer there. You can't just copy and paste your old HD data back because the new format isn't the same anymore. That isn't how you restore your data back.

Did you follow this instruction to find if it works:

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

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You may have to register this profile in the Profile Manager to allow Firefox to find and use it. See "Profile was moved or renamed":

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