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not getting emails

Thunderbird Other
Larry Koskela replied 4 years ago
Larry Koskela
Larry Koskela

I somehow ended up with two inboxes, one below lkoskela@email.com and the other below lkoskela@mail.com(IMAX). These were both receiving different emails. I called mail.com support and he took over control and removed everything under lkoskela@mail.com (IMAX). This left me without a Spam folder or a Saved folder. I decided to uninstall Thunderbird and re-install it. I tested the new installation by calling a friend and having her send an email. It never arrived in Thunderbird but when I logged on to mail.com on the net it was there. I hope this makes sense to you because I'm thoroughly confused.

I somehow ended up with two inboxes, one below lkoskela@email.com and the other below lkoskela@mail.com(IMAX). These were both receiving different emails. I called mail.com support and he took over control and removed everything under lkoskela@mail.com (IMAX). This left me without a Spam folder or a Saved folder. I decided to uninstall Thunderbird and re-install it. I tested the new installation by calling a friend and having her send an email. It never arrived in Thunderbird but when I logged on to mail.com on the net it was there. I hope this makes sense to you because I'm thoroughly confused.

All Replies (2)

Matt
Matt
  • Top 25 Contributor

Well your first mistake was obviously letting mail.com make what you felt was visually wrong into something actually wrong and actually broken.

I am guessing you were looking for the unified folder view (View menu > view > folders > unified)

Or perhaps you have in the past used the global inbox for all POP mail accounts. I am really guessing because how you got to the point of two boxes is very relevant here. Like did the upgrade happen and you were asked to set up your accounts all over again?

Not having a spam or a sent folder would be entirely expected for a newly added account for example, because neither has actually been needed so do not exist yet.

Perhaps you can fill in some of the blanks so I can do more than guess.

Larry Koskela
Larry Koskela Question owner

Hi Matt, Thanks for the response. I first notice a couple of days ago that I had two inboxes, each containing different emails. (Sorry that I called this IMAX rather than IMAP) The support person at mail.com insisted that I had created this situation although I have no recollection of doing that. You're right that I shouldn't have trusted him. I am getting some emails in the new Thunderbird installation but when I delete them there they still exist on mail.com. I saved the web page with instructions on changing from POP to IMAP and I think this is what I should do but I thought I'd check with you first. One thing that confused me is the long time delay between when a message appears in mail.com and later shows up in Thunderbird, but I suppose this is normal. 

I sure appreciate your help.

Larry