Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps telling me it is damaged. I can't uninstall or install new.

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

more options

Firefox keeps telling me it is damaged. I can't install new or uninstall original.

Firefox keeps telling me it is damaged. I can't install new or uninstall original.

All Replies (1)

more options

Can you attach a screenshot?


You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.