Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't change email address or add secondary email address in Firefox account without access to gmail

  • 3 replies
  • 0 have this problem
  • 13 views
  • Last reply by Dropa

more options

Can't change email address or add secondary email address in Firefox account without access to gmail. Unable to login on another device as well.

Can't change email address or add secondary email address in Firefox account without access to gmail. Unable to login on another device as well.

All Replies (3)

more options

If you can't access the email address and also aren't connected on other devices then your only option is to create a new Firefox Account with an email address you can confirm.

Helpful?

more options

cor-el said

If you can't access the email address and also aren't connected on other devices then your only option is to create a new Firefox Account with an email address you can confirm.


Thanks for your response. The actual problem is that I can't backup my profile to be able to use with a new account since the only device connected with the current account is an Android phone. I have root access and have tried to backup profile but I'm not sure I can use it with a new account. Could you provide more information regarding backing up profile data in Firefox for Android.

TIA

Helpful?

more options

Backing up the profile isn't like a Windows computer you can find and backup unfortunately Android is pretty tough on this front. And since you can't access the Primary email that was the login there nothing more that can be done because without account. Also one should un-sync all devices to so that there is no sync issue from other devices if your re-syncing to get everything to connect. The info on profile backup would seem to indicate you need to go to android forum for help here.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.