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password/email issues

  • 2 replies
  • 0 have this problem
  • 2 views
  • Last reply by Mark Lang

chrisx3
chrisx3
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My Thunderbird stopped downloading my emails yesterday morning, and my email address is apparently bouncing back to people as undeliverable/unable to find... The program started asking for a password, which it has never done in the past 10 years, and fails to connect to the server

My Thunderbird stopped downloading my emails yesterday morning, and my email address is apparently bouncing back to people as undeliverable/unable to find... The program started asking for a password, which it has never done in the past 10 years, and fails to connect to the server

All Replies (2)

chrisx3
chrisx3 Question owner
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I am not super savvy with this sort of thing, so a friend set up the email years ago. My email address is "[edited from public] ]@reptilianrecords.com" and I believe it is "masked", as in it is somehow attached to a gmail address ([edited from public] @gmail) as I do not have another email service provider (like I used to use SquirrelMail).

Modified by James (doing minimal support dowdays)

Mark Lang
Mark Lang
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I am not an expert, but I suspect that the domain records for your reptilianrecords.com are no longer set up correctly. I am not sure who set this up for you, or if it is your domain name. If you look under tools>account settings, what server is Thunderbird trying to access for your email? TB will ask for a password if the account settings it has fail to access the server.