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Sophos Home windows application doesn't launch to Mozilla Firefox browser

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How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking "Dashboard" does nothing. (It still prompts me to enter my Windows login, but nothing happens after I confirm; there is no error message, just nothing happens.) I confirmed the Sophos Home application does launch when Microsoft Edge is set as the default browser. Turning off Firefox plugins/add-ons and my VPN makes no difference. Firefox is up-to-date. I am on Windows.

How do I configure Firefox to work with the Sophos Home application on Windows? Many of the buttons on the Sophos Home application do not function. For example, clicking "Dashboard" does nothing. (It still prompts me to enter my Windows login, but nothing happens after I confirm; there is no error message, just nothing happens.) I confirmed the Sophos Home application does launch when Microsoft Edge is set as the default browser. Turning off Firefox plugins/add-ons and my VPN makes no difference. Firefox is up-to-date. I am on Windows.

All Replies (4)

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I recommend checking on their website support for configurations. Since this is a security software you need to get their support on this.

Helpful?

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Dropa, I completely agree. However, I have been talking to their support for a while and they insisted I contact Mozilla support. Any tips regarding the Firefox settings would be appreciated.

Helpful?

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Firefox doesn't control or configure their software. They should by now have login setups for various Browser to login to their security software. Did you disable all Addons and what A/V software are you using as well.

Helpful?

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Add-ons/plugins/extension disabled w/ Windows Defender.

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