Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Add account Error messages

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by david

more options

Hi Thunderbird support team,

I added some accounts successfully, but for others I got error messages.

For Outlook, I managed to add 2 accounts, but for the third one I got the error message as in the first attachment. Similarly, for Gmx, I added one account, but for the other, I got the error message as in the second attachment.

What do these messages mean, and how can they be corrected to successfully add the accounts?

I would like to point out that I can log into my email accounts, my credentials are correct. I enter the same in Thunderbird.

Thank you very much

Hi Thunderbird support team, I added some accounts successfully, but for others I got error messages. For Outlook, I managed to add 2 accounts, but for the third one I got the error message as in the first attachment. Similarly, for Gmx, I added one account, but for the other, I got the error message as in the second attachment. What do these messages mean, and how can they be corrected to successfully add the accounts? I would like to point out that I can log into my email accounts, my credentials are correct. I enter the same in Thunderbird. Thank you very much
Attached screenshots

All Replies (1)

more options

My suggestion is to first review carefully what you have. From your post, you have five accounts, which means there should be five incoming servers defined and five smtp servers defined, each with unique settings. That is, you might find than an smtp server is identified with the wrong account. This may not be the problem, but it is a common situation when setting up multiple accounts.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.