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Files won't download

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by megan12

megan12
megan12
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I can no longer download any type of document using Firefox. I tried to trouble shoot this myself, and when I go into Firefox Preferences and try to change Downloads/ Save files to... it doesn't allow me to change to choose another location. It says it is downloading to my "Downloads" folder, but nothing is being downloaded there. I am not receiving any kind of error message, it's just that when I click on something to download from a site or online application, nothing happens. Any insights or suggestions? I'm flummoxed.

I can no longer download any type of document using Firefox. I tried to trouble shoot this myself, and when I go into Firefox Preferences and try to change Downloads/ Save files to... it doesn't allow me to change to choose another location. It says it is downloading to my "Downloads" folder, but nothing is being downloaded there. I am not receiving any kind of error message, it's just that when I click on something to download from a site or online application, nothing happens. Any insights or suggestions? I'm flummoxed.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If you check the Downloads list -- either using the Downloads button on the toolbar or Ctrl+J -- does Firefox show any errors related to the attempted downloads on that list? Does it even show any of the attempted downloads?

megan12
megan12 Question owner
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I just checked again and successfully downloaded both an Excel spreadsheet and a PDF from two different sites! Maybe rebooting the computer or something I did when I was messing around in the Preferences earlier solved it? I don't know, but after a few days of not working, downloading works again! Thanks.