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login issues

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  • Last reply by robertshill

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Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not to use, is no problem but if I try to log in using Firefox it gets stalled on the spinning wheel. I have an ad blocked but I had already turned it off for accessing that particular site, I think I just got a browser update, it just doesn't want to log in. Anyone have any ideas? I'm on a Macbook, OS 12.4. Firefox says it's up to date, version 102.0.1

Because of my work I have to use a specific car rental company but recently I am unable to log in to my account on their website via Firefox. Safari, which I prefer not to use, is no problem but if I try to log in using Firefox it gets stalled on the spinning wheel. I have an ad blocked but I had already turned it off for accessing that particular site, I think I just got a browser update, it just doesn't want to log in. Anyone have any ideas? I'm on a Macbook, OS 12.4. Firefox says it's up to date, version 102.0.1

Chosen solution

Total cookie protection may be the issue.

https://support.mozilla.org/en-US/kb/total-cookie-protection https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq

You could try forgetting the site. Backup your username and password first. Site data will be stored again when you revisit the site. Right-click the site in History (ctl+shft+h) and select Forget About This Site.

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Thank you for your help, but unfortunately that still didn't solve the problem.

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Chosen Solution

Total cookie protection may be the issue.

https://support.mozilla.org/en-US/kb/total-cookie-protection https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq

You could try forgetting the site. Backup your username and password first. Site data will be stored again when you revisit the site. Right-click the site in History (ctl+shft+h) and select Forget About This Site.

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Forgetting the site did the trick. Thank you for the help, I appreciate it.

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