Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot reach web site with Firefox - isn’t redirecting properly

  • 4 replies
  • 2 have this problem
  • 23 views
  • Last reply by Mark D

more options

I cannot seem to reach https://community.esri.com/ via Firefox but can reach it fine with Chrome and Edge.

Firefox says "The page isn’t redirecting properly. An error occurred during a connection to community.esri.com. This problem can sometimes be caused by disabling or refusing to accept cookies."

So I even added the page to list of Exceptions, but still cannot reach site.

I cannot seem to reach https://community.esri.com/ via Firefox but can reach it fine with Chrome and Edge. Firefox says "The page isn’t redirecting properly. An error occurred during a connection to community.esri.com. This problem can sometimes be caused by disabling or refusing to accept cookies." So I even added the page to list of Exceptions, but still cannot reach site.

Chosen solution

Link works just fine and if your cookie blocking then you will not be able to also access their site. So your going to have to check that your not cookie blocking with addons or settings.

Read this answer in context 👍 1

All Replies (4)

more options

Chosen Solution

Link works just fine and if your cookie blocking then you will not be able to also access their site. So your going to have to check that your not cookie blocking with addons or settings.

Helpful?

more options

One of these articles may help. It may not be enough to make an exception of that website since the redirection may require cookies from other domains.

https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Helpful?

more options

You can also check for issues caused by Total Cookie Protection.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

Helpful?

more options

In the address bar, to the left of the site address, I saw an (i) and clicked on it. When I did, I got ability to clear cookies. When I did, I got access back. And the image to the left of the address bar changed to the one like a shield.

Modified by Mark D

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.