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Need Help. Firefox would not open, deleted firefox icon, reinstalled firefox. Lost all old data/bookmarks.

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  • Last reply by RobertJ

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Screen 1 message: firefox.exe Entry point not found. Files(x86)Mozilla.firefox\xul.dll. Screen 2 message: couldn't load XPCOM. After repeated tries to get to firefox I deleted the icon and re-installeed a new copy of firefox.

As my computer skills are not great my question is can any of the old data/bookmarks be retrieved? And if so

how in very simple terms/pictures.
Screen 1 message: firefox.exe Entry point not found. Files(x86)Mozilla.firefox\xul.dll. Screen 2 message: couldn't load XPCOM. After repeated tries to get to firefox I deleted the icon and re-installeed a new copy of firefox. As my computer skills are not great my question is can any of the old data/bookmarks be retrieved? And if so how in very simple terms/pictures.

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Hi LindaBechter, Did you ever find an "old" Profile or was/is there a folder named "Old Firefox Data" on your desktop?



(Ref. Question: https://support.mozilla.org/en-US/questions/1381738)

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