Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Login to an account works fine on Chrome but does not work on Firefox Win 10.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

d.mayhew
d.mayhew
more options

Login to an account works fine on Chrome but does not work on Firefox Win 10. When using Firefox the target login page is displayed but I have to either type in User ID and Password or copy and paste from a password library - the password library loads the values but the site won't accept them as valid. Once I have managed to get the User ID and Password accepted the target site will not accept them so I get a message to that effect - either 404 or session has expired, etc. Using Chrome typing the entries or copy and pasting the URL for the password manager displays the passwords and logs me in. All I can think of is that there is some encryption or license problem with the Firefox login process.

Login to an account works fine on Chrome but does not work on Firefox Win 10. When using Firefox the target login page is displayed but I have to either type in User ID and Password or copy and paste from a password library - the password library loads the values but the site won't accept them as valid. Once I have managed to get the User ID and Password accepted the target site will not accept them so I get a message to that effect - either 404 or session has expired, etc. Using Chrome typing the entries or copy and pasting the URL for the password manager displays the passwords and logs me in. All I can think of is that there is some encryption or license problem with the Firefox login process.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Target as in target.com ?

Modified by jonzn4SUSE

d.mayhew
d.mayhew Question owner
more options

Not target.com Whatever the website you are trying to log into is the target e.g. cogeco.ca or bell.net

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window