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Ca nnot use interactive map of my municipality as I use to prior to Firefox update

  • 6 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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I can no longer use Firefox since last update to access a interactive map on my village Website. This is the page that does not work as it use to. https://www.elkgrove.org/i-want-to/contact-the-village My village said to contact Firefox to get help.

If it helps this is the main website for Elk Grove Village https://www.elkgrove.org/ To get to the page with the map click on I Want To . . . . Click on Contact The Village The page will come up to find the map near the bottom of the page. This map use to always pop up with the village map right away and no need to enter the name of the town.

I can no longer use Firefox since last update to access a interactive map on my village Website. This is the page that does not work as it use to. https://www.elkgrove.org/i-want-to/contact-the-village My village said to contact Firefox to get help. If it helps this is the main website for Elk Grove Village https://www.elkgrove.org/ To get to the page with the map click on I Want To . . . . Click on Contact The Village The page will come up to find the map near the bottom of the page. This map use to always pop up with the village map right away and no need to enter the name of the town.

All Replies (6)

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Did you disable geolocation on Windows O/S that can have a bearing on Browser as well.


Does Firefox share my location with websites? https://support.mozilla.org/en-US/kb/does-firefox-share-my-location-websites#:~:text=If%20you%20allow%20location%20access,an%20estimate%20of%20your%20location.

Helpful?

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Can you post a link to the map?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Do you get a large blank area on the page? There is an embedded page from:

https://iframe.publicstuff.com/#?client_id=1000084

If you try to load that directly, either using the above link or

right-click > This Frame > Open Frame in New Tab

does it load, or does it display any relevant error message?

If that loads, but only the left side and not the Google map on the right side, is there any error on the map side?

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phil_brennan said

The map is at the bottom of this page. https://www.elkgrove.org/i-want-to/contact-the-village

I have several versions of Firefox and had no problem using the map.

Helpful?

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The most recent add that I have on my desktop is Norton . . is it possible that could be causing the problem?

Helpful?

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You won't know unless you disable it.

Have you tried Troubleshoot(Safe) Mode?

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