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Primary Password

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

ShannonFoFannon
ShannonFoFannon
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I literally just created a Primary Password for my account. It worked fine a few times and now it is not working. It says it is incorrect.I saved it in my notes with all of my other passwords before creating it, and even copying and pasting it does not work. I don't understand how it worked 5 minutes ago and now it does not. I don't want to reset it and lose all my saved passwords.

I literally just created a Primary Password for my account. It worked fine a few times and now it is not working. It says it is incorrect.I saved it in my notes with all of my other passwords before creating it, and even copying and pasting it does not work. I don't understand how it worked 5 minutes ago and now it does not. I don't want to reset it and lose all my saved passwords.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that the Primary Password (PP) is only used locally in a specific profile to encrypt the username and password stored in the Password Manager (i.e. each profile and device can have its own PP) and the PP never leaves the computer. When you use Sync then all data is encrypted locally using a key derived from the password of the Sync account before it is uploaded. So do not confuse the PP and that password of the Sync account as both are (should be) different.