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Spectrum (Charter) email suddenly won't SEND

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Nancy B.

Nancy B.
Nancy B.
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Suddenly, I cannot sent Spectrum email from Thunderbird. Spectrum checked things on their end and said all is fine. I turned off Deep Guard in my Anti-virus software (briefly) and that didn't help. I get this message when trying to send email: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 47.134.62.67 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

I can receive mail fine. I tried to look at my outgoing 'settings' in tools but only see the setting for incoming with the port @ 993. I CAN send Yahoo mail from Thunderbird fine (though I cannot SEE any outgoing port info in that mail either). Hoping someone can help.

TIA...

Suddenly, I cannot sent Spectrum email from Thunderbird. Spectrum checked things on their end and said all is fine. I turned off Deep Guard in my Anti-virus software (briefly) and that didn't help. I get this message when trying to send email: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 47.134.62.67 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. I can receive mail fine. I tried to look at my outgoing 'settings' in tools but only see the setting for incoming with the port @ 993. I CAN send Yahoo mail from Thunderbird fine (though I cannot SEE any outgoing port info in that mail either). Hoping someone can help. TIA...

Chosen solution

The issue is at Spectrum. See https://support.mozilla.org/en-US/questions/1370674#answer-1489717

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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You posted a Spectrum support link with error code explanation. Did you look at it?

Nancy B.
Nancy B. Question owner
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Yes, Christ1....

The explanation was this: The IP address you're trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you're connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.

I have NO IDEA what that all means. Hopefully, you can help me figure it out.

THANKS!

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

The issue is at Spectrum. See https://support.mozilla.org/en-US/questions/1370674#answer-1489717

Nancy B.
Nancy B. Question owner
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I fixed it! I ended up back on the Spectrum site and read about changing my outgoing port from 587 to 465. I saved that info and am now sending mail again. Not sure why that changed, but am grateful that I could fix it.