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Firefox browser stopped working

  • 5 replies
  • 1 has this problem
  • 8 views
  • Last reply by James

careyshoward
careyshoward
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My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

Chosen solution

Do you use Webroot (security software)?

Webroot has been identified as blocking 64-bit Firefox 97 from running properly:

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All Replies (5)

TyDraniu
TyDraniu
  • Top 25 Contributor
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Chosen Solution

Do you use Webroot (security software)?

Webroot has been identified as blocking 64-bit Firefox 97 from running properly:

careyshoward
careyshoward Question owner
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Yes I do use webroot and have been for years. Not sure why this is just now happening, but I will look into it. Thanks.

careyshoward
careyshoward Question owner
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Thanks again! I think it's the webroot issue as you suggested.

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

James
James
  • Top 25 Contributor
  • Moderator
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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations