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Can't send emails via my Hotmail account, but can receive them

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  • 2 have this problem
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  • Last reply by Isabelle

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Using TB v91.5.1 on Windows 10 x-64. I have several mail accounts, one of which is for a hotmail.com address. This has been working fine for years, but over the past couple of days, I don't seem to be able to send emails form this account. I can receive them fine, but when I try to send, I get the small pop-up telling me it's sending the message, and the progress bar is at 100%, but it doesn't send the message, it just sits there.

I looked in the error console, but nothing was added when I tried sending.

You can see my server settings for the account in the attached image.

Any ideas? Please let me know if there is any other info you need.

Thanks

Using TB v91.5.1 on Windows 10 x-64. I have several mail accounts, one of which is for a hotmail.com address. This has been working fine for years, but over the past couple of days, I don't seem to be able to send emails form this account. I can receive them fine, but when I try to send, I get the small pop-up telling me it's sending the message, and the progress bar is at 100%, but it doesn't send the message, it just sits there. I looked in the error console, but nothing was added when I tried sending. You can see my server settings for the account in the attached image. Any ideas? Please let me know if there is any other info you need. Thanks
Attached screenshots

Chosen solution

Your picture shows the incoming settings, which are mostly correct, except nowadays the recommended server is outlook.office365.com on port 995 (POP) or 993 (IMAP). For sending, Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane. The recommended settings are: smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.

Check also that your antivirus isn't interfering with sending, by e.g. adding the TB profile folder as an exception or exclusion, or turning off options like Mail Shield.

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Chosen Solution

Your picture shows the incoming settings, which are mostly correct, except nowadays the recommended server is outlook.office365.com on port 995 (POP) or 993 (IMAP). For sending, Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane. The recommended settings are: smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.

Check also that your antivirus isn't interfering with sending, by e.g. adding the TB profile folder as an exception or exclusion, or turning off options like Mail Shield.

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Thank you so much! That was the problem. I updated both server names, and all seems to work fine now.

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worked - thank you for the help !!