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Bookmarks, passwords and tabs all vanished

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

timothy.phillips4459
timothy.phillips4459
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All my bookmarks and passwords just vanished last night. No update installed, no new programs. I was watching a film from a legal subscription service and firefox crashed and when it restarted, they were gone. I have tried re importing them to no avail. I have uninstalled and reinstalled firefox and no difference. Chrome (which i had never used) imported the bookmarks and passwords I can't see from firefox so they are still there somewhere but firefox just shows a "cannot access bookmarks" warning at the top of the screen.

I need idiot proof instructions that actually work as I have always used firefox and can't get used to a new browser but need my tabs and bookmarks and passwords back.

All my bookmarks and passwords just vanished last night. No update installed, no new programs. I was watching a film from a legal subscription service and firefox crashed and when it restarted, they were gone. I have tried re importing them to no avail. I have uninstalled and reinstalled firefox and no difference. Chrome (which i had never used) imported the bookmarks and passwords I can't see from firefox so they are still there somewhere but firefox just shows a "cannot access bookmarks" warning at the top of the screen. I need idiot proof instructions that actually work as I have always used firefox and can't get used to a new browser but need my tabs and bookmarks and passwords back.

Chosen solution

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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All Replies (2)

FredMcD
FredMcD
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Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

FredMcD
FredMcD
more options

Chosen Solution

In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support