Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is blocking content I have uploaded to Ancestry.com such as stories. Why?

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

kentuckywoman2
kentuckywoman2
more options

I noticed tonight that I can no longer view "stories" I have uploaded to Ancestry.com when using Firefox. I thought at first that it was a problem with Ancestry.com itself, but then I went to Edge and Chrome browsers and see that the content is still there and viewable on those browsers. Therefore, the problem is with Firefox browser. How can I figure out what is causing Firefox to block this content and fix it?

I've already cleared the cache and cookies. Didn't work.

I noticed tonight that I can no longer view "stories" I have uploaded to Ancestry.com when using Firefox. I thought at first that it was a problem with Ancestry.com itself, but then I went to Edge and Chrome browsers and see that the content is still there and viewable on those browsers. Therefore, the problem is with Firefox browser. How can I figure out what is causing Firefox to block this content and fix it? I've already cleared the cache and cookies. Didn't work.

Modified by kentuckywoman2

All Replies (1)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.