Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

access to account.microsoft.com

  • 2 replies
  • 1 has this problem
  • 39 views
  • Last reply by AliceWyman

more options

I cannot access my microsoft account from firefox as the message below. I have another PC where this work without problems and I ahve compared settings to be the same.

"Secure Connection Failed

An error occurred during a connection to account.microsoft.com. The OCSP response does not include a status for the certificate being verified.

Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem."
I cannot access my microsoft account from firefox as the message below. I have another PC where this work without problems and I ahve compared settings to be the same. "Secure Connection Failed An error occurred during a connection to account.microsoft.com. The OCSP response does not include a status for the certificate being verified. Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem."

Chosen solution

Try to enter about:config in the URL bar and set security.ssl.enable_ocsp_stapling = false.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Try to enter about:config in the URL bar and set security.ssl.enable_ocsp_stapling = false.

more options

Related bug: Bug 1745600 MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING on some Microsoft sites

This should be fixed soon. Please enter about:config in the URL bar and set security.ssl.enable_ocsp_stapling back to true, since keeping it disabled is a security issue.