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bp-0abd5671-d98e-43d7-ae19-bdb280211130

  • 3 replies
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

help me to fix it!!!!!

help me to fix it!!!!!

All Replies (3)

This article tells you what you have to do to get help. https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Product Firefox Release Channel release Version 94.0.2 Build ID 20211119140621 (2021-11-19) Buildhub data OS Windows 10 OS Version 10.0.19042

bp-0abd5671-d98e-43d7-ae19-bdb280211130 Signature: RtlpFreeHeap | RtlpFreeHeapInternal | RtlFreeHeap | nsCOMPtr_base::assign_from_qi | IPC::ParamTraits<nsIReferrerInfo*>::Read

Uptime 26 seconds

Crash Reason STATUS_HEAP_CORRUPTION

PrxerNsp.dll = Proxifier Namespace Service Provider = Proxifier Standard Edition

This is for Sumo's Related Bugs 1743265 NEW --- Crash in [@ RtlpFreeHeapInternal | RtlFreeHeap | nsCOMPtr_base::assign_from_qi | IPC::ParamTraits<nsIReferrerInfo*>::Read]

Update Proxifier, If the problem continues, disable it.