Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

None of my streaming services are working since the last update. What have you done to Firefox?

  • 6 replies
  • 2 have this problem
  • 25 views
  • Last reply by cor-el

more options

Why can't i use any of my streaming services? All of a sudden they are telling me I need the latest version and I have the latest version. It started with Netflix and now others are not working and giving me the same message. It seems your last update caused more problems than it solved.

Why can't i use any of my streaming services? All of a sudden they are telling me I need the latest version and I have the latest version. It started with Netflix and now others are not working and giving me the same message. It seems your last update caused more problems than it solved.

All Replies (6)

more options

In your Question Details > More System Details on right "User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0/I9S6ifIZ-49"

Your UA was modified by something (as the /I9S6ifIZ-49 is not normal) and some sites may be confused on what Firefox version you are using. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Modified by James

more options

I uninstalled and reinstalled Firefox and still have the same issue. Obviously somehting is wrong with Firefox, because everything works on other browsers. Perhaps its time to move on from Firefox. I can't be wasting time trying to figure out browser problems.

more options

Did you look at the article link? https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

I gave you the likely reason and how to fix your useragent.

more options

I tried your "fix" but my user agent is correct and I still have the issue. Again I've wasted 1/2 hour of my time trying to fix a problem with your software. I'm done.

more options

Generally speaking, Firefox uses the Widevine plugin to work with DRM (copy protected) media. The Netflix error could be a problem with using either a too-old or a too-new version of Widevine. Since Firefox normally updates Widevine automatically in the background, this problem may go away on its own, but hopefully we can get some tips on speeding that up and share them in all the new Netflix threads.

more options

Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.