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Been using Firefox for years. Now would like to download Firefox Focus. Please help.

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  • Last reply by sophiaslm12

foam soap
foam soap
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Been using Firefox for years. Now would like to download Firefox Focus. Please help. Lately, when using Firefox, my computer keeps asking if I want Firefox as my default. I answer "yes". But, every time I open my browser, it continues to ask me if I want Firefox for my Default.

Also, when I visit my bank online, there's always a message in the upper right-hand corner that states "something went wrong." Then when I try to logout, it won't log out.

My computer is very slow to load or respond to my commands. I was thinking if I could re-download and download the Firefox Focus. Is there a way to delete all my info, esp. banking sites, and then install Firefox Focus? Help.

I look forward to hearing from you. Phone: (...) ...


edited phone# from public and search/spam bots view as nobody here does one on one private support.

Been using Firefox for years. Now would like to download Firefox Focus. Please help. Lately, when using Firefox, my computer keeps asking if I want Firefox as my default. I answer "yes". But, every time I open my browser, it continues to ask me if I want Firefox for my Default. Also, when I visit my bank online, there's always a message in the upper right-hand corner that states "something went wrong." Then when I try to logout, it won't log out. My computer is very slow to load or respond to my commands. I was thinking if I could re-download and download the Firefox Focus. Is there a way to delete all my info, esp. banking sites, and then install Firefox Focus? Help. I look forward to hearing from you. Phone: (...) ... edited phone# from public and search/spam bots view as nobody here does one on one private support.

Modified by James

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, unfortunately, Firefox Focus is only for mobile devices, it doesn't run on Windows/Mac/Linux.

Could you test in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

sophiaslm12
sophiaslm12
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i want my firefox on