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Firefox has been crashing consistently since Oct 06

  • 7 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

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  • Mac OS 11.6
  • CPU 3 GHz 6-Core Intel Core i5
  • RAM 32 GB 2667 MHz DDR4
  • GPU Radeon Pro 570X 4 GB
  • Firefox version 93
  • Submitted crash reports:

[report] [#1] [#2] [#3] [#4] [#5]

Firefox has been crashing constantly since Oct 6. Out of nowhere. Initially it would happen occasionally, but since Oct it's like seconds after I open it. Every time I have to force quit the application (colour wheel). Even though I am starting with a "refreshed" version (holding ALT + clicking on the icon and selecting refresh) it still happens.

Any help or tips are very much appreciated, FF is my default browser and because of this I have to shift my workflow to Chrome, which I am not fan.

Tabs I usually have open:

  • Gmail (pinned)
  • Whatsapp (pinned)
  • Google Keep (pinned)
  • Google Calendar
  • Google Spreadsheets
  • Reddit
  • Kotaku (sometimes)
  • The Verge (sometimes)

What I already did:

  • Update it (I had initially the previous version)
  • Open it holding alt → Refresh Firefox
  • Restarting the OS
  • Uninstalling and reinstalling Firefox
  • Disabled hardware acceleration

All Replies (7)

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Next time you want to post crash report numbers, please follow these instructions. The links you posted were corrupted. I had to edit the links to get to the reports.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Product Firefox Release Channel release Version 93.0 Build ID 20210927210923 (2021-09-27) Buildhub data OS macOS 11 OS Version 11.6.0 20G165

bp-4fbf1e54-8592-4991-89de-564d10211011 Signature: shutdownhang | __psynch_cvwait | _pthread_cond_wait | mozilla::net::nsHttpConnectionMgr::Shutdown

Uptime 133 seconds (2 minutes and 13 seconds)

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-net-teardown. Something is blocking the main-thread.

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-dd05089b-539c-4082-9c66-e56890211006 Signature: shutdownhang | mozilla::detail::MutexImpl::lock | mozilla::net::nsHttpChannel::OnStartRequest

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-net-teardown. Something is blocking the main-thread.

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Helpful?

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Sorry about that, FredMcD!

Since I can't edit the post, here are the IDs:

  • bp-3c9d7df1-7622-4cd9-8baf-1d6ce0211011 (most recent one)
  • bp-4fbf1e54-8592-4991-89de-564d10211011
  • bp-36ef1908-0009-49c8-92c2-9dc400211007
  • bp-dd05089b-539c-4082-9c66-e56890211006
  • bp-c220780f-a6ae-42df-b43c-f315f0211005
  • bp-020fa370-1e1b-42c0-abcf-42a350211005
  • bp-a5ec724c-e111-4feb-81b7-739e30211005

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bp-3c9d7df1-7622-4cd9-8baf-1d6ce0211011 Signature: shutdownhang | __psynch_cvwait | _pthread_cond_wait | mozilla::net::nsHttpConnectionMgr::Shutdown

Uptime 262 seconds (4 minutes and 22 seconds)

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-net-teardown. Something is blocking the main-thread.

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Helpful?

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The other reports are too old to be useful.

Basically, a shutdownhang means something in the browser is not responding properly.


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

Helpful?

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Yes, I opened in Troubleshoot Mode and could login on my gmail but as soon as I tried to login on reddit (the website loaded fine, but the login window was a blank white area) the browser crashed. It was crashing in a way that - as I force quit - as soon as I re-open it was starting already crashed. I had to open a refreshed version in order to check the about:crashes, but there are no new crash reports.

Helpful?

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia

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