Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks are still missing after REFRESH

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

more options

a Refresh because Firefox was running slow, sometimes I'm not able to click my mouse to use as ENTER. Clicking my mouse for ENTER seems as if its not one of it's functions so I have to literally press the ENTER button on my keyboard. That's only one of my problems that I am having with Firefox. So I decided to REFRESH Firefox. Now my bookmarks are missing so I followed the steps and went to>> HELP> More Troubleshooting Info>>PROFILE folder>> Open profile >>bookmarkbackups but there's nothing in that folder, it's empty. So where are my Bookmarks? This is a headache that happens every time I have to REFRESH. I just want my Bookmarks back quickly & simple. I've looked in the OLD FIREFOX folder on my desktop & there's no Bookmarks in there either. I apologize for this article because I know it sounds like every other article about Bookmarks in here but I've become impatient and just want my Bookmarks back in place. It's like a wild goose chase with this issue.

a Refresh because Firefox was running slow, sometimes I'm not able to click my mouse to use as ENTER. Clicking my mouse for ENTER seems as if its not one of it's functions so I have to literally press the ENTER button on my keyboard. That's only one of my problems that I am having with Firefox. So I decided to REFRESH Firefox. Now my bookmarks are missing so I followed the steps and went to>> HELP> More Troubleshooting Info>>PROFILE folder>> Open profile >>bookmarkbackups but there's nothing in that folder, it's empty. So where are my Bookmarks? This is a headache that happens every time I have to REFRESH. I just want my Bookmarks back quickly & simple. I've looked in the OLD FIREFOX folder on my desktop & there's no Bookmarks in there either. I apologize for this article because I know it sounds like every other article about Bookmarks in here but I've become impatient and just want my Bookmarks back in place. It's like a wild goose chase with this issue.

All Replies (1)

more options

What about the rest of your profile? Settings, bookmarks, history, passwords . . . .

The places.sqlite file contains your History and Bookmarks.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update