Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by Ed

bshults1990
bshults1990
more options

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Chosen solution

Hey there,

I went ahead and issued a refund for the subscription you mentioned with the wrong email address, please allow 5-10 business days for this to be credited to your account.

Hope this helps!

Read this answer in context 👍 0

All Replies (1)

Ed
Ed
  • Moderator
more options

Chosen Solution

Hey there,

I went ahead and issued a refund for the subscription you mentioned with the wrong email address, please allow 5-10 business days for this to be credited to your account.

Hope this helps!