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I purchased a VPN and want a refund please. I accidently entered the wrong email. Your support is horrible. Keeps running me around in circles

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bshults1990
bshults1990
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HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

HI I purchased your VPN on 9-11-21 Invoice #87657932-0001. I put in a bad email address and cannot access the product. I have spent an hour trying to get support and your site is terrible. I would like a refund please. email used for purchase is bshults1990@firefox.com which does not exist. Please refund my payment as soon as possible. Thank you

Chosen solution

Hey there,

I went ahead and issued a refund for the subscription you mentioned with the wrong email address, please allow 5-10 business days for this to be credited to your account.

Hope this helps!

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Ed
Ed Mozilla Staff
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Chosen Solution

Hey there,

I went ahead and issued a refund for the subscription you mentioned with the wrong email address, please allow 5-10 business days for this to be credited to your account.

Hope this helps!