Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to install VPN because I'm running Windows 7 - how do I get a refund?

noel_arwine2017
noel_arwine2017
more options

I'm unable to install the VPN tool I purchased because I'm running Windows 7. That would have been really, REALLY helpful to disclose that your VPN tool doesn't run on Windows 7 PRIOR to purchase!!!!! How do I get a refund? I'm well within the 30-day window and I've posted this question to several "forums", different email aliases, etc and heard NOTHING. I would really appreciate some help with this. Thank you.

I'm unable to install the VPN tool I purchased because I'm running Windows 7. That would have been really, REALLY helpful to disclose that your VPN tool doesn't run on Windows 7 PRIOR to purchase!!!!! How do I get a refund? I'm well within the 30-day window and I've posted this question to several "forums", different email aliases, etc and heard NOTHING. I would really appreciate some help with this. Thank you.

All Replies (2)

user3720726
user3720726
more options

Hi there! We are really sorry and apologize about the inconvenience! Mozilla VPN is compatible with the Windows 10 (64-bit only). Let me assist you with the following steps on how to request the refund and cancel the subscription: 1) Open Mozilla VPN and click the Settings vpn settings icon icon. 2) Scroll down and click Get Help. 3) Click Contact us. 4) Fill out the form with your request by completing the following fields: Enter “Refund Request” in the Subject (optional) field. Explain why you are requesting a refund in the Description of issue field. 5) Click the Send button. You’ll see a refund back to your card in 5-10 business days.

Please note: We offer a 30-day money back guarantee so you can try Mozilla VPN risk free. If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.

I hope this helped!

b.cellier921
b.cellier921
more options

I canceled my vpn sub online and decided to pay for a cheaper vpn that I had already installed. I get the blablah can still use for 30 days. But I can't cuz I am on 7. And I don't see my refund !!!!!