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Recent character encoding errors

  • 7 replies
  • 1 has this problem
  • 170 views
  • Last reply by JohnGlitsos

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Recently I have been seeing, what I believe is character encoding errors on many web sites.

As you can see from the attached, it appears as a series of 'ddddddddddd' but if I copy and paste that into Word or a text editor it appears correctly. Kinda random, some sites, some areas.

My Firefox automatically updates, so I do not know what version this started.

Recently I have been seeing, what I believe is character encoding errors on many web sites. As you can see from the attached, it appears as a series of 'ddddddddddd' but if I copy and paste that into Word or a text editor it appears correctly. Kinda random, some sites, some areas. My Firefox automatically updates, so I do not know what version this started.
Attached screenshots

Chosen solution

Hi John, PDFs are a special case because the text in the document is rendered to a background image that you can't inspect directly. It would be easier to experiment with a normal web page, but in case you're curious, there is a layer of transparent text in front of the image that is used for selection/copy and for Find. If you look at the middle panel of the inspector, you'll see a rule starting with

.textLayer span

and the first property is the text color (transparent). If you hover your mouse over that rule, a checkbox should appear allowing you to turn it off. The text layer then should be visible. I assume it has the same problem?

In that case, Firefox is not using the author's intended font, but the question is why...

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All Replies (7)

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There's a new menu command. On the menu bar, View > Repair Text Encoding. That may help. If you don't have the menu bar showing, use alt or alt+v. I don't know whether it's on the other menu; I can't find it there.

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You can check for issues with fonts.

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected.

You can check in the Rules tab in the right panel in the Inspector what font-family is used for selected text. You can check in the Font tab in the right panel in the Inspector what font is actually used because Firefox might be using a different font than specified by the website.

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TerryN21 Yes, I see View > Repair Text Encoding in the menu bar, but for some reason it is greyed out.

cor-el I will try inspecting some elements that show this behavior. Will let you know.

Thanks!

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Looking at Inspect Element - all three fonts are fine there. But the font shown on the page is nothing like what is shown. Please see screenshot.

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Chosen Solution

Hi John, PDFs are a special case because the text in the document is rendered to a background image that you can't inspect directly. It would be easier to experiment with a normal web page, but in case you're curious, there is a layer of transparent text in front of the image that is used for selection/copy and for Find. If you look at the middle panel of the inspector, you'll see a rule starting with

.textLayer span

and the first property is the text color (transparent). If you hover your mouse over that rule, a checkbox should appear allowing you to turn it off. The text layer then should be visible. I assume it has the same problem?

In that case, Firefox is not using the author's intended font, but the question is why...

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I see "font-family: serif" for the font setting (set via a style attribute), so it looks something is wrong with that font.

Modified by cor-el

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Thank you to all. Having me inspect elements - especially in non-pdf web pages, led to the discovery that my Helvetica system font was corrupted. I replaced the font and the issue went away!