Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wistia videos not playing

  • 2 replies
  • 1 has this problem
  • 157 views
  • Last reply by FredMcD

more options

Hi all,

I am doing this online course and all lectures are online videos using Wistia platform. I have recently installed Linux Mint 20.2 and latest version of Firefox but the videos don't work. Page loads fine except the video where only a large grey box shows with no controls. This was also an issue when I was using Linux Mint 18.xx but at least it worked in Opera which I was also using at that time. Now it doesn't work in either Firefox or Opera. is this perhaps an HTML5 issue? Don't think Wistia are able to offer any support and neither is my course provider. Their response was 'this is weird, works fine on our computers'.

thanks in advance for any assistance

Hi all, I am doing this online course and all lectures are online videos using Wistia platform. I have recently installed Linux Mint 20.2 and latest version of Firefox but the videos don't work. Page loads fine except the video where only a large grey box shows with no controls. This was also an issue when I was using Linux Mint 18.xx but at least it worked in Opera which I was also using at that time. Now it doesn't work in either Firefox or Opera. is this perhaps an HTML5 issue? Don't think Wistia are able to offer any support and neither is my course provider. Their response was 'this is weird, works fine on our computers'. thanks in advance for any assistance

Chosen solution

Hi all,

found a solution to this. While I thought I disabled all extensions in order to eliminate all possible culprits, I missed one. Forgot to disable Ghostery which was casuing the problem all along.
Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Hi all,

found a solution to this. While I thought I disabled all extensions in order to eliminate all possible culprits, I missed one. Forgot to disable Ghostery which was casuing the problem all along.
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.