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Windows 7 x64 can't use sent to feature

  • 2 replies
  • 1 has this problem
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  • Last reply by hapciu10x

hapciu10x
hapciu10x

Hi,

I was migrating my staff to Thunderbird 78.12.0 and noticed that under Windows 7 x64(yes we still have some clients with win 7) the send to feature just won't work. I've tried several things like settings default from control panel, registry, creating a new Send To entry, reinstalling with no success. If the app is closed, when i try and use Send To it opens it but thats all.

Hi, I was migrating my staff to Thunderbird 78.12.0 and noticed that under Windows 7 x64(yes we still have some clients with win 7) the send to feature just won't work. I've tried several things like settings default from control panel, registry, creating a new Send To entry, reinstalling with no success. If the app is closed, when i try and use Send To it opens it but thats all.

Chosen solution

There are two steps I'd recommend. For W7, install the MS Visual Studio 2015 runtime library:

https://support.mozilla.org/en-US/questions/1164348

Second, run the installer for the same version currently installed, 32 or 64 bit:

https://support.mozilla.org/en-US/questions/1323685

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sfhowes
sfhowes
  • Top 10 Contributor

Chosen Solution

There are two steps I'd recommend. For W7, install the MS Visual Studio 2015 runtime library:

https://support.mozilla.org/en-US/questions/1164348

Second, run the installer for the same version currently installed, 32 or 64 bit:

https://support.mozilla.org/en-US/questions/1323685

hapciu10x
hapciu10x Question owner

sfhowes said
There are two steps I'd recommend. For W7, install the MS Visual Studio 2015 runtime library: https://support.mozilla.org/en-US/questions/1164348 Second, run the installer for the same version currently installed, 32 or 64 bit: https://support.mozilla.org/en-US/questions/1323685

Thank you so much! Just as a note for whoever might have the same issue, I have installed the Visual 2015-2019 runtime. After I ran the full installer over the existing installation with advanced, checked to set Thunderbird as default and restarted the computer without running the app. Worked like a charm.