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Deleted Passwords

  • 5 replies
  • 1 has this problem
  • Last reply by BeeJay

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I will give this one more try and then I will delete this program.

I want to save some specific login information. I get it to work right and then a week or so later it erases all of the information.

Reset it so often is worse than it not saving.

Why does it delete the information when I don't want it to.

All Replies (5)

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Is this with all websites/pages, some, a few?

Are you using other password managers not from Mozilla?

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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I load about 20 different password combo and then it will without any warning it will erase them all at the same time.

No other password managers. I keep some passwords on Chrome and some on Edge and have not issue with those.

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Profile data can be removed or not recorded in several ways;

  • 1) Running Firefox in Private Mode (nothing is recorded)
  • 2) Privacy settings; (In the address bar, type about:preferences#privacy<enter>)
  • 3) Many disk cleaners and anti-virus type programs can remove data from browsers
    Open their settings and have them leave the browsers alone.
  • 4) Mal-ware.
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Do you see logins in logins.json if you open this file in Firefox tab ? You can also check logins-backup.json the same way.

Try to rename logins.json and key4.db in the Firefox profile folder with Firefox closed.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You need the set a new Primary Password if a new key4.db is created.

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I give up. This is not only not simple, but it near impossible. I am deleting firefox and letting everyone know it is not worth it.