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Cannot Remove Email Account.

Thunderbird Other
Matt replied
Ravi K
Ravi K

Hi,

My boss has multiple email addresses some of which he no longer uses. He asked me to clean those up. So I went to

Tools->Account Settings->Clicked on email account. Then chose Remove Account from the Account Actions pull down menu. I made sure it is not the default account.

I deleted the Account. But when I close ThunderBird and open it, All the deleted Accounts are there.

Also, when I create a new Account, that Account it disappears when I restart Thunderbird.

My boss is convinced Thunderbird only allows a finite number of email accounts. So that's why he asked me to remove some unused accounts. But I'm sure that's not the case.

We are on version 78.11.0, Windows10 x64.

Thanks.

Hi, My boss has multiple email addresses some of which he no longer uses. He asked me to clean those up. So I went to Tools->Account Settings->Clicked on email account. Then chose Remove Account from the Account Actions pull down menu. I made sure it is not the default account. I deleted the Account. But when I close ThunderBird and open it, All the deleted Accounts are there. Also, when I create a new Account, that Account it disappears when I restart Thunderbird. My boss is convinced Thunderbird only allows a finite number of email accounts. So that's why he asked me to remove some unused accounts. But I'm sure that's not the case. We are on version 78.11.0, Windows10 x64. Thanks.

All Replies (2)

Ravi K
Ravi K Question owner

Chosen Solution

For anyone with this issue, I found a fix.

Close ThunderBird. Start it as an administrator. (Windows 10, right click on the icon and choose 'Run as administrator') Delete / Add the email accounts. Make any changes, like removing old SMTP accounts, etc. Close ThunderBird. Open as regular user. All the changes will stay.

Matt
Matt
  • Top 25 Contributor

So you or someone else has installed the product and the profile into an administrator only accessible location.

My guess is installed while logged in as administrator