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Facebook Messenger crashes whole Laptop on FF

  • 1 reply
  • 1 has this problem
  • 28 views
  • Last reply by FredMcD
  • Archived

g.andriadze2
g.andriadze2

Hi guys, when I open FB messenger and navigate to 1 of the chats whole Windows freezes. I can't even use ctrl+alt+del when that happens, my only option is to power of the device with power button and restart it. I tried disabling all the extensions and also tried incognito mode, but as soon as I open the tab it crashes again.

Issue is not reproducible on Chrome.

I can't get logs or check processes because whole Windows is frozen.

Any suggestions?

Hi guys, when I open FB messenger and navigate to 1 of the chats whole Windows freezes. I can't even use ctrl+alt+del when that happens, my only option is to power of the device with power button and restart it. I tried disabling all the extensions and also tried incognito mode, but as soon as I open the tab it crashes again. Issue is not reproducible on Chrome. I can't get logs or check processes because whole Windows is frozen. Any suggestions?

All Replies (1)

FredMcD
FredMcD

Please provide a public link (no password) that we can check out. No Personal Information Please !


Remove History For One Site {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings and passwords.