Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot open Thunderbird

  • 5 replies
  • 1 has this problem
  • 49 views
  • Last reply by info4472

more options

Hi, I downloaded and installed the latest version of T Bird. I started downloading and backing up my emails. Well, I forgot that it saves them on the C drive I think. Anyway, I wanted to store them somewhere else 'cause I have a lot of emails. So, I looked online how to change that, deleted the accounts and the profiles.

Couldn't open thunderbird again cause it said it couldn't find the profiles so I uninstalled it and installed it and it did the same thing.

Even downloaded it again and installed it but still the same thing. " When you start from scratch, will it not create the profile/s?

Thanks

George

Chosen solution

Hello there again info442.


Oké thanks for using Thunderbird. Please follow the instructions above in the text fields, it s gonna be allright. Use a good antivirus.



Greetings Firefox volunteer.

Read this answer in context 👍 0

All Replies (5)

more options

Hello there info 4472 We have read your message. We try to help you.


  • Which version of Thunderbird? Check Help>About for the version number.
  • What operating system?
  • Do you have any extensions installed?
  • Do you use a theme other than the default?
  • Did you regularly compact your folders? It is strongly recommended. Check http://kb.mozillazine.org/Compacting_folders for more information on compacting folders.
  • Can you open Thunderbird in Safe Mode: Start>All Programs>Mozilla Thunderbird>Thunderbird (Safe Mode)?

If you start from scratch on a new pc it wil create new profile maps.


Try to uninstall all your recent Thunderbird programs also if there are more then one. Restart your pc after cleaning it https://www.thunderbird.net/en-US/thunderbird/78.10.2/releasenotes/ Install from this site then the latest Thunderbird version. See if this works.


Greetings Firefoxvolunteer

Modified by День сумо

Helpful?

more options
I looked online how to change that, deleted the accounts and the profiles.

That was completely unnecessary.

Couldn't open thunderbird again cause it said it couldn't find the profiles

No surprise here, because you deleted the profile directory.

Even downloaded it again and installed it but still the same thing.

Again, no surprise. Profile files are stored separately from the Thunderbird program files. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_where-is-my-profile-stored

When you start from scratch, will it not create the profile/s?

It will. But you didn't start from scratch. You kept the reference to the deleted profile directory in profiles.ini. The proper way to remove a profile is using profile manager. https://support.mozilla.org/en-US/kb/using-multiple-profiles

Once you did this, Thunderbird will create a new profile upon the next start.

I wanted to store them somewhere else 'cause I have a lot of emails.

Use these instructions to move your profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Changing_Profile_Folder_Location

Modified by christ1

Helpful?

more options

Thanks for the help guys. I'm a total dumbass so whether or not I will understand this remains to be seen. HOWEVER, a buddy of mine is sending me one of his computer so in a few weeks hopefully, I will be able to start fresh and then I can do it correctly from the start (I hope).

)

Helpful?

more options

Chosen Solution

Hello there again info442.


Oké thanks for using Thunderbird. Please follow the instructions above in the text fields, it s gonna be allright. Use a good antivirus.



Greetings Firefox volunteer.

Modified by День сумо

Helpful?

more options

As opposed to using a Microsoft product? NEVER!

I always do my mail online as in web mail but when I do it on the computer, it IS Thunderbird. I like it and I have never used the IE mail client and I use NOD32 which I think is awesome.

)

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.