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No option to get the refund for Mozilla VPN?

  • 1 reply
  • 3 have this problem
  • 6 views
  • Last reply by MagsMoz

Ankur Gupta
Ankur Gupta
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There seems to be a process per this article - https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn#firefox-private-network-vpn::

However, there's no form to be filled - it always opens account page after clicking on contact us! Any other way that works?

There seems to be a process per this article - https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn#firefox-private-network-vpn:: However, there's no form to be filled - it always opens account page after clicking on contact us! Any other way that works?

All Replies (1)

MagsMoz
MagsMoz
  • Moderator
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Hi there, thank you for reaching out. This usually happens when you are logged into your Firefox Account Browser with another email address than the one used for your Mozilla VPN login. Please make sure that you are logged in with the same email address in your Firefox account when trying to open this form via Mozilla VPN. thank you!