Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No option to get the refund for Mozilla VPN?

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by MagsMoz

more options

There seems to be a process per this article - https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn#firefox-private-network-vpn::

However, there's no form to be filled - it always opens account page after clicking on contact us! Any other way that works?

All Replies (1)

more options

Hi there, thank you for reaching out. This usually happens when you are logged into your Firefox Account Browser with another email address than the one used for your Mozilla VPN login. Please make sure that you are logged in with the same email address in your Firefox account when trying to open this form via Mozilla VPN. thank you!

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.