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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I signed up and paid for Mozilla VPN with a bad email address

  • 2 antwurd
  • 5 hawwe dit probleem
  • 10 werjeftes
  • Lêste antwurd fan mario.vvlosa

jdhlimited
jdhlimited
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I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?

I inadvertently signed up and paid for Mozilla VPN with a bad email address. How can I get refunded or have the VPN service transferred to a different account?

Alle antwurden (2)

Gustavo Aguilera
Gustavo Aguilera
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Hello,

If you purchased your VPN subscription and associated it with a non-existent email, provide me with that email in a reply to the direct message I just sent you so I can proceed with canceling/refunding said subscription. After this, you can re-subscribe through vpn.mozilla.org, just remember to associate your subscription with a working email.

Looking forward to your reply,

mario.vvlosa
mario.vvlosa
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Yes, I also signed up for vpn service with a bad email address. I would love the service but I need the setup email sent to my corrected email address. Thank you for your help. Sincerely, MVL