Hi there thank you so much for reaching out, we are glad to help! To understand this correctly, have you already downloaded the VPN? Here is some information on how to download it correctly: https://support.mozilla.org/en-US/kb/how-download-mozilla-vpn-your-desktop-or-mobile Once you have downloaded it on a compatible device, you can follow those instructions on how to use the VPN: https://support.mozilla.org/en-US/kb/what-mozilla-vpn-and-how-does-it-work If you are still not able to use the VPN, please reply with a screenshot of what you are seeing when trying to turn on the VPN/open the App. It would be much appreciated!