Debugging Mozilla VPN

Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it. If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the debugging tool to export the application logs.

Follow these steps to export the application logs:

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
    vpnsettings2.0
  2. Click or tap Get Help.
  3. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.
  4. Attach the .txt file to your support ticket.
Note: The logs don’t contain your browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.

I can't log in to Mozilla VPN to generate the log file - What to do

  1. On the Mozilla VPN Get started screen, click or tap Get Help.
  2. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem.
  3. Save and attach the .txt file to your support ticket.


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