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Can't login to Spectrum.net using Firefox

baumkd
baumkd
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Spectrum.net has changed their login page as of March 17, 2021. I am unable to login under Firefox and get Spectrum error 'IDID-1060'. I tried Edge and Chrome browsers with no problems. I contacted Spectrum and they say it's a Firefox issue. I've tried removing extensions, clearing caches, starting in Firefox 'safe mode', disable VPN but nothing works! I would prefer NOT to reset Firefox as I don't want to lose my changes. I'm on version Firefox 86.0.1 and Windows 10 20H2. Does anyone else have this problem or can suggest other troubleshooting ideas?

Spectrum.net has changed their login page as of March 17, 2021. I am unable to login under Firefox and get Spectrum error 'IDID-1060'. I tried Edge and Chrome browsers with no problems. I contacted Spectrum and they say it's a Firefox issue. I've tried removing extensions, clearing caches, starting in Firefox 'safe mode', disable VPN but nothing works! I would prefer NOT to reset Firefox as I don't want to lose my changes. I'm on version Firefox 86.0.1 and Windows 10 20H2. Does anyone else have this problem or can suggest other troubleshooting ideas?

Chosen solution

hello baumkid,

I dont seem to have a problem with that site. I attached a pic for your review. Also, it seems that my FF can access the login page at here:

https://id.spectrum.net/login?client_id=consumer_portal&nonce=999400866042017261169273562898&state=eyJ0YXJnZXRVcmwiOiIiLCJ4c3JmIjoiYW1kMGNsUmlUM1ZEYzFkVmFWUldMVXBhTVZkRk9FOXljM2xVZVVKeldVMWtlVGhQYjJwSWNXWlBiZyJ9&code_challenge=amuGt3-VJLiQv5BqX2qNfTT8_vPEePLx3GCLDb1k-2s&code_challenge_method=S256&account_type=RESIDENTIAL&exVisitID=693caa50-c350-4193-a497-157d72a6b8af

So I am not sure why you are having issues with your FF.

Here are some things you might try:

1) Paste and go to the link above and see if this takes you to the login page 2) Go to the "cookies" section then find & delete all for Spectrum. Then retry you urls. 3) Reinstall your FF. But after the initial uninstall, reboot your computer.

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All Replies (1)

·´¯`·...¸>-)))º> ~dbben
·´¯`·...¸>-)))º> ~dbben
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Chosen Solution

hello baumkid,

I dont seem to have a problem with that site. I attached a pic for your review. Also, it seems that my FF can access the login page at here:

https://id.spectrum.net/login?client_id=consumer_portal&nonce=999400866042017261169273562898&state=eyJ0YXJnZXRVcmwiOiIiLCJ4c3JmIjoiYW1kMGNsUmlUM1ZEYzFkVmFWUldMVXBhTVZkRk9FOXljM2xVZVVKeldVMWtlVGhQYjJwSWNXWlBiZyJ9&code_challenge=amuGt3-VJLiQv5BqX2qNfTT8_vPEePLx3GCLDb1k-2s&code_challenge_method=S256&account_type=RESIDENTIAL&exVisitID=693caa50-c350-4193-a497-157d72a6b8af

So I am not sure why you are having issues with your FF.

Here are some things you might try:

1) Paste and go to the link above and see if this takes you to the login page 2) Go to the "cookies" section then find & delete all for Spectrum. Then retry you urls. 3) Reinstall your FF. But after the initial uninstall, reboot your computer.