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Problem with Xfinity.com website

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  • Last reply by jonzn4SUSE

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Lately I've noticed that I cannot log on to the Xfinity.com website. The home page displays and the login screen allows entry of login ID, but then the screen blacks out and shows only 3 dots that move slightly to show something is happening. Eventually, the site times out and goes back to the login screen.

This happens on my laptop. It is running Firefox version 86 under Ubuntu Linux. I have tried this on another computer running Windows 10 and get the same result, unless I use Microsoft's browser. Firefox loads the Xfinity site correctly on my Android phone, version 86.1.1

Any help would be greatly appreciated

Bill

Chosen solution

Can post a similar screenshot? Did you check to see if there are cookies being blocked? How about safe mode?

Firefox safe mode:

Click the menu button menu , click Help and select Restart with Add-ons Disabled…. Firefox will start up with the Firefox Safe Mode dialog.

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Chosen Solution

Can post a similar screenshot? Did you check to see if there are cookies being blocked? How about safe mode?

Firefox safe mode:

Click the menu button menu , click Help and select Restart with Add-ons Disabled…. Firefox will start up with the Firefox Safe Mode dialog.