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crashes

  • 6 replies
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

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every day Firefox crashes at least once daily. I had a computer tech look at it and he cannot see anything wrong..

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-022ab5a5-eb82-4d63-b468-2d31c0210310 3/10/2021, 11:57 AM View bp-0c379d15-b218-411a-a640-684450210308 3/8/2021, 4:16 PM View bp-1d855f39-f928-48cf-8652-484570210307 3/7/2021, 4:11 PM View bp-78bfe4fd-48a1-4ed0-a458-3bcae0210307 3/6/2021, 8:19 PM View bp-f88214ec-5aa3-4d37-9aef-a24630210306 3/6/2021, 12:35 PM View Here are the last five crashes. I send all of them to support always too. It does it almost once every day..

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Here are all the crashes I had these dates off and on.. Thanks.. I had a computer repair service go online and inspect it and they can`1t come up with anything and said to contact you.. bp-022ab5a5-eb82-4d63-b468-2d31c0210310 3/10/2021, 11:57 AM View bp-0c379d15-b218-411a-a640-684450210308 3/8/2021, 4:16 PM View bp-1d855f39-f928-48cf-8652-484570210307 3/7/2021, 4:11 PM View bp-78bfe4fd-48a1-4ed0-a458-3bcae0210307 3/6/2021, 8:19 PM View bp-f88214ec-5aa3-4d37-9aef-a24630210306 3/6/2021, 12:35 PM View bp-2da35726-b46a-4fc8-b8ee-8788c0210306 3/6/2021, 10:59 AM View bp-3df34d50-1064-4b4f-83ab-0f8800210306 3/6/2021, 10:45 AM View bp-4cdab40d-da6a-47f7-b8e8-a4bd00210306 3/6/2021, 10:22 AM View bp-402c78f9-bb8f-455d-bf5b-19a410210306 3/5/2021, 9:32 PM View bp-465633c3-13c2-4b90-beb8-aa9ed0210306 3/5/2021, 9:32 PM View bp-4348d811-4ba3-4ff4-9b9c-9ea220210303 3/3/2021, 4:50 PM View bp-406081d3-341d-421f-8cde-d96500210303 3/3/2021, 11:15 AM View bp-1300a496-6666-4642-803d-9ac9e0210303 3/3/2021, 11:15 AM View bp-ae7bd837-8173-429d-aaca-b31aa0210228 2/27/2021, 11:19 PM View bp-bdf8927e-32a5-485d-a83f-03fd10210228 2/27/2021, 10:44 PM View bp-61665392-b179-4ea5-873c-3f59a0210228 2/27/2021, 10:44 PM View bp-b99f4812-4af8-440a-b2fc-32d3a0210228 2/27/2021, 10:26 PM View bp-10913a58-35eb-4a2c-b693-b76cc0210228 2/27/2021, 7:05 PM View bp-b2e3f196-caa7-449f-a559-f48ae0210227 2/27/2021, 1:13 PM View bp-32dca015-365b-48fd-b497-1e4d50210227 2/27/2021, 12:34 PM View bp-8772d11d-d475-4da1-86dc-82eef0210227 2/27/2021, 12:34 PM View bp-8f18e316-b761-4bf0-aa96-38b250210227 2/27/2021, 12:34 PM View bp-66216cfb-79a2-4d5c-8247-9013b0210227 2/27/2021, 12:34 PM View bp-d0035a77-ad51-4869-b202-9f7df0210227 2/27/2021, 12:34 PM View

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bp-022ab5a5-eb82-4d63-b468-2d31c0210310 bp-0c379d15-b218-411a-a640-684450210308 bp-1d855f39-f928-48cf-8652-484570210307

Signature: mozilla::net::nsHttpTransaction::Finish0RTT

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

mbae64.dll = Malwarebytes Anti-Exploit

This is for Sumo's Related Bugs 1685942 RESOLVED FIXED Crash in [@ mozilla::net::nsHttpTransaction::Finish0RTT]

1685923 RESOLVED DUPLICATE Crash in [@ mozilla::net::nsHttpTransaction::Finish0RTT] and [@ mozilla::net::nsHttpTransaction::ReadSegments]

1423988 VERIFIED FIXED Crash in mozilla::net::nsHttpTransaction::Finish0RTT

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Update Malwarebytes. If the problem continues, disable it.

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This is an issue with HTTPS RR (Resource Records). This bug has been fixed for Firefox 87.

  • Bug 1685942 - Crash in [@ mozilla::net::nsHttpTransaction::Finish0RTT] [87]

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)